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Frequently asked questions
General
Does the NPTCL wireless microphone work with iPhone?
Yes. The mini wireless mic ships with a Lightning or USB-C receiver, so it plugs straight into an iPhone, iPad or Android phone. There is no app, no Bluetooth pairing and no setup — power on and the receiver locks in about three seconds.
What is in the content creator kit?
The full creator kit pairs two wireless mini microphones and a charging case with a USB studio mic for desk recording and an aluminium tripod with phone clamp — everything needed to shoot clean audio and steady video from one bag.
How long does the battery last?
Each transmitter records for about 8 hours per charge and the pocket charging case takes total runtime to roughly 30 hours, enough for a week of filming between wall charges.
How far does the wireless microphone reach?
Up to 200 metres line of sight. In typical indoor rooms with walls and interference, expect a reliable 30 to 50 metres.
What warranty do I get?
Every product carries a 12-month warranty, extended to 18 months when you register it as a VIP owner. Returns are covered by a 30-day money-back guarantee.
Product support
My device will not connect or has no audio — what should I try first?
Power the device off, unplug the receiver for 5 seconds, then plug it back in. The connection restores automatically — no Bluetooth menu or pairing step is needed.
Where can I find the setup guide?
The full setup takes seconds and is covered step by step in our setup guide, linked below.
Can I record two people at once?
Yes. The dual-channel receiver records both transmitters on separate tracks, so each voice stays clean and can be balanced later.
Warranty & VIP registration
How do I register my product for warranty?
Registration is self-service and takes under a minute — use the registration link below with your order details.
What does registering give me?
VIP registration extends your cover to 18 months and lets us look up your order instantly if you ever need support.
Order & shipping
When will my tracking number work?
Tracking usually appears within 24 hours of dispatch. If it has been longer, send us your order number and we will check the latest status for you.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number. Address changes are only possible before the parcel is dispatched.
Returns & refunds
What is your return policy?
We offer a 30-day money-back guarantee. Read the refund policy linked below to start a return right away.
How long does a refund take?
Once your return is received, refunds are issued to the original payment method. Your bank may take a few extra days to post it.
Wholesale & distribution
Do you offer wholesale or reseller pricing?
Yes — send us a note with your company, region and expected volumes, and our distribution team will reply with terms.
Press & partnerships
Who do I contact for press or partnership enquiries?
Use the contact form with this topic selected and your message goes straight to the right team.